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IT Support Analyst

IT Support Analyst

Location: Toronto (Peter St & Adelaide)

Guestlogix is Making Air Travel a Great Experience Again!

Chances are you’ve been an airline passenger at some point in your life. You’ve likely had a similar on-board experience on every flight, and rarely found it to be modern and personalized. Guestlogix is changing how consumers feel about travel and how airlines provide a personalized and high-impact onboard retail experience for their passengers, while increasing revenues and profitability and boosting passenger loyalty like no other industry provider can. Check us out at www.guestlogix.com.

We're looking for talented, innovative leaders who want to join our crew to make it happen. Our crew gets the job done by owning problems and collaborating on solutions, with a customer first sense of urgency, and passion and dedication to make air travel a great experience again.

Your Mission:

Provide exceptional and friendly service for your coworkers, assisting with workstation, network infrastructure and support services for Guestlogix.

As a crew member, your role is to:

  • Work closely with all internal teams to provide first level support via email, phone, and desk-side support
  • Participate in developing and maintaining an auditable, standardized, repeatable process for Production Application and IT Support
  • Perform IT Operations support and IT deployment activities primarily in Windows environments, but various Linux and AWS platforms as well.
  • Maintain tech ticketing system (log new tickets; manage existing) and meet or exceed SLA requirements.
  • Maintain inventory records of IT assets and contribute to the effective asset lifecycle management including repairs, acquisition, refresh, deployment, and disposal).

You make our crew stronger with the following:

  • Post-secondary education and/or extensive related experience
  • ActiveDirectory and Windows Domain Controller knowledge is an asset
  • You are familiar with Microsoft Office 365 and Google Apps
  • Experience supporting Win10, OS X workstations, and mobile devices
  • You know Skype For Business/Lync but also have a preference for a better solution
  • Experience with SaaS and/or Cloud solutions an asset
  • You are curious and enjoy figuring things out
  • You know how to ‘Google’ it when you don’t know it (research, fact find)
  • You suppress annoyance when a crewmember asks you something you can solve with 2 seconds of Googling
  • You strive to implement best practices; you are not satisfied with following process “just because” it has always been done that way

 

Working with our crew at Guestlogix:

Join us on our journey to make air travel a great experience again. Our crew enjoys a comfortable, open and casual environment, collaborating with an exceptional team of Agile based technology innovators. You have the flexibility and autonomy to innovate within small teams to build the ‘first to market’, mobile-first platform, using modern tools and methods. As if that is not enough, we provide you with a competitive salary and benefits, and provide you with the flexibility to manage work and life, along with virtually unlimited developmental opportunities to grow your skills and learn together on our journey.  

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